This policy pertains to how we store and use information collected via our website. There is a separate policy pertaining to how we store and use information collected during our clinical work – the policy pertaining to clinical work is given to Clients when they book or attend an appointment with the dietitian.

Consuming Kind is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information that is collected via our website.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

When you book an appointment via our online booking service, Consuming Kind uses Stripe as our payment processing platform. Please see https://stripe.com/au/privacy for information on Stripe’s privacy policy.

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What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect via our website includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained via our website www.consumingkind.com.au ; from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We may collect personal information from you whenever you input such information into the website.

We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

We collect your Personal Information via our website for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect Personal Information via our website we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

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Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We do not intend to collect sensitive information via our website, however if you provide it to us, it will be used by us only:

• For the primary purpose for which it was given/obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

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Disclosure of Personal Information

Your Personal Information if provided via the website, may be disclosed in some circumstances including the following:

• Third parties where you consent to the use or disclosure;

• Where required or authorised by law; and

• Third parties who may work with Consuming Kind to support our business (such as IT providers and professional administration staff - any staff or contractors must sign confidentiality agreements prior to commencing work Consuming Kind.)

Only those people, staff or contractors that absolutely need to access your personal information will be able to do so. Other than in the course of providing services, or as otherwise described in this policy, Consuming Kind will not share personal information with any third party without your express consent. Consuming Kind will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying us in writing, or unsubscribing from any email lists.

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Security of Personal Information

Personal Information you provide via our website is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information provided via the website, is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

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Access and correction to your Personal Information

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us in writing as set out below. Consuming Kind will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

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Policy Updates

This Policy may change from time to time and is available on our website.

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Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Consuming Kind

C/O 197-199 Koroit St . Warrnambool VIC 3280

rachelboak@consumingkind.com.au

0458464183